Inverlonan
Booking Terms & Conditions
Payment
Payment for bookings can be made via the online booking system or by Credit or Debit Card. Unfortunately, Inverlonan cannot accept payment by cheque in advance or onsite.
The full cost of the stay is payable at the time of booking – exceptions can exceptionally be made.
Prices
The prices advertised are accurate at the time of booking. Prices can move up or down and Inverlonan reserves the right to do so. Guests are advised to check the website for the most up to date information including latest promotions, deals and discounts. The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate.
Prices do not include any additional services, features and facilities unless expressly stated. Note that breakfast is included in the room rate fee.
Promotions, deals or discounted offers are provided at the discretion of Inverlonan. All offers are subject to availability and cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.
Cancellation Policy
Any cancellation made by the guest for any reason must be made in writing (by letter or email) directly to Inverlonan, Strontoiller, Glen Lonan, Oban, PA34 4QE.
From your stay date.
21+ days – Full Refund
21 to 7 days – 50%*
Less than 7 days – No Refund*
*Inverlonan will do their best to fill your dates in this circumstance. If they do, they will offer a Full Refund.
If a guest leaves early for any reason, Inverlonan will not issue any refund for unused nights.
If a guest requests to change the date of their stay, Inverlonan reserves the right to apply our cancellation policy above – where appropriate.
Unfortunately, in some circumstances, Inverlonan may have to cancel a booking. In these circumstances, Inverlonan will offer the guest a full refund of any fees paid or the option of an alternative date. No other compensation is available.
If a guest wishes to amend their booking, they must notify Inverlonan no later than 21 days before their arrival date. Based on availability and the request, Inverlonan will do its best to accommodate any changes but cannot guarantee this.
Guests are strongly advised to take out a travel insurance policy.
Services, Features and Facilities
The website confirms all the services Inverlonan provides.
At the bothies there are outdoor showers, eco-toilets, outdoor cooking, fire pits, hiking, wild swimming and a wood-fired sauna. Inverlonan also provides canoes, paddleboards and kayaks for guests to use on the loch.
Inverlonan can provide information about local activities and offers, which can be booked directly with the providers.
Guests use these services, features, and facilities at their own risk and Inverlonan will not be responsible for loss, damage or injury in relation to any services, features or facilities provided or supplied by Inverlonan or third parties.
Information about features, facilities, and services, is, to the best of Inverlonan’s knowledge and belief, accurate at the time of publication, however, Inverlonan cannot guarantee that these services, features, and facilities will be available during a guest’s stay.
All information on the website regarding pricing is accurate as at the time of publication but may be subject to change.
Arrival & Departure
Check-in for the bothies is at 4:00 pm. Check-in for the hotel is 4.30pm
Late check-ins (after 6pm) for the bothies will incur a fee of £35.
So that the properties can be thoroughly cleaned and prepared for the next arrivals, departure time is 10:30 am.
Occupancy
The number of persons occupying each room must not exceed the maximum number stated on the booking.
Information about guests
By providing Inverlonan with their personal information, guests consent to Inverlonan processing their data for its own in house data analysis. Inverlonan will only use the information provided for the purposes contemplated in these Terms, informing guests about similar services which it provides (unless a guest states that they do not want to receive this information) and improving the services offered to guests.
Inverlonan’s online booking and payment systems which store guest data are password encrypted to protect personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage. Inverlonan may retain a guest’s personal information after it has ceased using it for the purposes set out in these Terms, or for as long as the law requires.
Care of Property
Guests are asked to leave the property clean and tidy. Accidents happen, and Inverlonan asks that any breakages or damage (accidental or otherwise) should be reported immediately. Failure to do this may result in the guest being charged for any breakages or damage. Any missing inventory from a room on departure will be charged.
Smoking
Smoking is not permitted in any of the rooms and a flat fee of £250.00 will be charged to cover any cleaning expenses if there is any smoking within the property.
Internet Access
There is no wifi at the bothies. Guests are encouraged to disconnect to reconnect. The hotel has wifi: Inverlonan. Password: Ballygowan.
Mobile Phones
There is limited mobile phone signal at the bothies. There is better – but not comprehensive – coverage at the hotel.
Open Fires & Wood Burners
Each of the bothies is supplied with logs, firelighters, and kindling (replenished free of charge, if guests need more during their stay). Wood etc is similarly available for guests of the hotel wishing to cook lunch, dinner etc at the various cooking stations.
Dogs
Dogs are permitted in Beatha bothy, Sun and Clay in the steading and The Blackhouse. If the Farmhouse is exclusively rented dogs are permitted. Dogs are specifically excluded from the restaurant. Dogs should be kept under control at all times and not be allowed to interfere with the enjoyment of other guests.
Liability
Inverlonan will not be held responsible for any loss or damage to guests’ personal property, vehicles etc. whilst visiting Inverlonan.
Please note that a stay at Inverlonan is an immersive, off-grid or ‘of the hill’ experience. There are risks at every turn which cannot always be managed to guarantee 100% safety. In booking a stay at Inverlonan and taking part in the activities (walks, bbq cooking, sauna, kayaking, swimming etc) guests are accepting risks associated with those activities. Inverlonan is responsible for making the activities as safe as they can reasonably be. Guests are responsible for their own common-sense safety!
Keys
There will be a £50 charge should a guest lose or damage keys. Failure to return keys on departure could also incur the same charge.
The Bothy Site
The site must be returned in the same state it was found. If Inverlonan staff are required to do additional cleaning above and beyond regular site cleaning and changeovers you will be charged additional cleaning fees.
The site has open water, high drops and rugged terrain which represent potential hazards. It is the guest’s responsibility to behave with due care and consideration on-site at all times. Inverlonan will not be held liable for any damage or injury caused on site due to risky or reckless behaviour.
The person booking the stay is responsible for the behaviour of all members of the party whilst on the site.
Any wilful damage to the site or any other Inverlonan property will result in the guest being asked to immediately leave the site. If a guest is asked to leave under these circumstances, no monies will be refunded.
Our guests visit Inverlonan – and the Bothies in particular – to enjoy the peace and tranquillity of the natural rugged environment. If anyone does not respect this, Inverlonan reserves the right to refuse them admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded.
Fireworks are not permitted.
To respect the enjoyment of others, guests are asked to keep noise levels to a minimum after 10:30 pm. No music is allowed on site after 10.30 pm. Excessive noise or partying in the bothies will not be tolerated.
Fire pits are permitted in the areas detailed on-site. These are to be used with caution by guests. Fire safety information will be provided on-site and must be adhered to at all times.
Guests are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, in or on the property. Guests must leave them in the same state of repair and the same clean and tidy condition at the end of the rental period as at the beginning. Guests undertake to the leave the property secure if left unoccupied during the period of let. Guests must not use the properties for any dangerous or offensive activities.
Bothy Power
Inverlonan’s renewable power supply may occasionally have a power cut. In the case of such an event, guests will be kept informed by the Inverlonan team, who will endeavour to make guests as comfortable as possible, however, no compensation will be payable. It is all part of the off-grid bothy experience.
Circumstances beyond the control of Inverlonan Estates – (Force Majeure)
If for any reason Inverlonan has to cancel your booking in advance due to circumstances beyond its control – for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) – the guest will be refunded the full amount of the booking.
If Inverlonan has to terminate a guest’s stay early for the above reasons, the guest will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of Inverlonan. No additional compensation, expenses or costs will be payable.
Gift Vouchers
- Vouchers are valid for 12 months from the date of purchase.
- Inverlonan does not offer refunds for vouchers.
- Vouchers must be redeemed within the period of voucher validity.
- Vouchers are only redeemable for Inverlonan stays including Inverlonan provisions, dining and in-house purchases.
- Vouchers may not be used for the marketing of any other brands or businesses without written approval by Inverlonan.
- It is the purchaser’s responsibility to ensure that the recipient of the voucher is aware of the Terms & Conditions that apply to the voucher.
- Multiple vouchers may be redeemed in the same transaction up to the value of the stay being purchased.
- Vouchers cannot be exchanged for cash.
- Expired vouchers will be treated as void and are non-exchangeable and non-refundable.
- Vouchers cannot be returned or refunded, except in accordance with your legal rights.
- The guest is free to request their preferred date within the voucher validity period, however, it is dependent on availability. To avoid disappointment, we recommend that guests book well in advance. Inverlonan may occasionally be able to fit in a booking at short notice. Booking as early as possible is recommended.
- Guests are strongly advised not to make any travel arrangements until they have received confirmation of their booking. Once a date has been booked, the voucher will be deemed to be used at that point.
- Extension to the voucher validity period may be considered under exceptional circumstances and will be considered on a case by case basis.
- By purchasing a voucher you are agreeing to be bound by these Terms & Conditions.